Contract for DeLiberation™ Release 1.0
Ongoing
Consultative Service
ARRAY Development offers the breadth of consulting expertise and a portfolio
of software modules to unleash the full potential of Internet based
electronic publishing and commerce, together with private "intranet"
solutions.
To start an Internet/Web based DeLiberation™ Ongoing Consultative Service
with ARRAY Development, first please print from the screen this draft
Contract form. Please mark on it the service options that you would like us to support,
specify the required duration of a contract and fax this form back to us.
Notes
1. This information cannot be released to any third party or used by the Client for the development of RFPs or any similar bidding documents without the explicit consent of ARRAY Development.
2. The Client is responsible for providing texts and all required translations of materials to be placed on the Consultative Committee's Web site. The Client is also responsible for acquiring rights to use any graphic or textual materials it places o
n the Consultative Committee's Web site.
3. Any use of the DeLiberation™ indicates that the user agrees that the DeLiberation™ software developed by ARRAY Development will be clearly marked with corresponding credits to ARRAY Development.
Contract Form: DeLiberation™ Release 1.0
Client Organization:
Address: ____________________________________________
Contact: ____________________________________________
Email: ____________________________________________
Phone: (___)__________ Fax: (___)__________
Required contract duration:
6 months
_________ years
Standard DeLiberation™ Service
____Open or _____ Password Protected (up to _______ participants)
Private email list server (included)
Central archive of email contributions (included)
Service technical maintenance (included)
Enhanced DeLiberation™ Service
Includes the Standard Service plus the following elements:
Core:
Web repository (up to 200 standard pages)
Moderator Counseling
Use of templates
Maintaining members lists
Added-value options:
Implementing logical hypermedia links
Satisfying government requirements
Transferring documents to HTML (up to _____standard pages)
HTML training.
Links to other relevant Internet sites
A special mailing list for communications with the project team
A text search engine
Access statistics engine
Web utility for administering list commands
Password monitoring
Use of the Moderator's Editor
A guestbook
Interactive feedback forms (up to ____ forms)
Questionnaires and surveys
DeLiberation™ Release 1.0
DeLiberation™ is an easy to use, secure and robust ongoing team
collaboration and consultative
service that helps organizations to radically improve the quality and
timeliness of decision making with both internal staff and external
stakeholders. It supports working groups and consultative committees
which must review, in an iterative way, action plans, policy statements,
administrative directives or budget documents.
The principal attractions of DeLiberation™ are flexibility, security
and a results-oriented focus. It is a "minimalist system" that is very
simple to comprehend, fast to set up and economical to maintain. It uses
mainstream Internet/Web tools, often already installed on the participant's
PC. It saves substantial resources, especially for organizations that
must consult geographically dispersed staff and other stakeholders.
DeLiberation™ Release 1.0 includes three distinct service packages
assembled for the convenience of our users. The list of functions and
features presented in each service can be appropriately adjusted to reflect
your organization's unique needs and requirements.
Standard DeLiberation™ Service
Standard DeLiberation™ service includes setting up and maintaining for
the Client the following basic components:
Private email list server. DeLiberation™ is built around an email
list server that supports email interaction between participants.
Email sent to the list is automatically distributed to all subscribers.
The Consultative Committee's list can be either public (open to everybody)
or private (password protected). Unlike other consultative services,
DeLiberation™ does not force users
to buy a new computer, to install special software packages or to learn
new technical skills. Busy participants who want to follow the discussion
without being actively involved do not necessarily need full Web access.
Access to any LAN or modem based email system linked to Internet is all
that is needed to participate at the initial stage.
Central archive of email contributions. DeLiberation™ includes a
specially modified Internet/Intranet engine which automatically translates
email into the Web format. The engine creates a "central archive" of all
the email contributions which are stored in shared hypertext database
format. The records can be sorted by author, subject, thread or date.
This gives participants ready access to necessary information without
having to organize and maintain it themselves. The engine is maintained
by ARRAY Development on a separate Consultative Committee’s Web site.
The Web site access might be open or password protected.
Service technical maintenance. ARRAY Development manages all the
technical details of ongoing consultations. Our support includes
maintaining a list server and setting up the password protected Web site.
These critical services relieve the moderator of highly technical and time
consuming tasks such as software maintenance, administering password
allocation and Help Desk support. We use sophisticated tools and processes
to assure security and robustness of maintaining the email list and Web
server.
Enhanced DeLiberation™ Service
The Standard package can be readily expanded to integrate a variety of
enhanced Internet/Web tools and interactive services which can make the
consultation process more productive and more focused on consensus building
among participants. The critical core elements of Enhanced DeLiberation™
Service are:
Web repository. This is the Consultative Committee's own password
protected Web repository for drafts and final documents. Up to 200
standard pages are included in the basic fee, and additional HTML page
development can be negotiated. A page is 3 kilobytes of text or a graphic
file. We support the Moderator in maintaining and expanding documents as
the discussion progresses.
Distributing documents as attachments to email messages is inconvenient,
unsafe and technically challenging even to experienced users. Placing
background documents and archives on the DeLiberation™ Web server eliminates
this concern. Documents become easily accessible and there is no reason
to dump large files into every participant's mailbox. The Web repository
also makes accumulated contributions easy to sort and search.
The Web repository could be bilingual or multilingual and, depending on
the client’s requirements, may include logos, mission statements, What’s
New and Frequently Asked Questions (FAQ) pages, and greetings. These
and other textual and graphic elements help communicate corporate identity,
a professional look and a business feel for the site. The DeLiberation™
system's graphic interface is intuitive and convenient to use but there are
no superfluous graphics to download and interactions remain quite fast.
Our Company makes extensive use of special tools to assure quality of user
interaction and integrity of HTML documents, graphics and links.
Moderator Counselling. One of the most important elements in the Enhanced
Service, package is the advice and support we provide to the Moderator to
ensure a successful outcome of the consultations. We help the Moderator
stimulate discussions and structure the online conference to facilitate
rapid consensus building among the participants. Many online forums
fail to produce useful results because they lack such a clearly defined
decision making arrangement.
With DeLiberation™ conference organizers do not have to worry about
technical issues and very labor intensive support of delivery infrastructure
to participants. This leaves them free to concentrate on their critical
role in running the actual discussions.
Use of templates. The Enhanced Service provides the Moderator with easy
to use electronic templates of typical forms and online announcements
needed to define, launch and sustain discussions. We even help fill in
these forms. Our templates are designed to structure the Moderator's
involvement, to ensure maximum efficiency and to minimize administrative
email traffic to the participants. One advantage of an intuitive,
user-oriented service is that there is no need for lengthy participants’
manual.
Maintaining members lists. Membership will change over time, especially
in larger Consultative Committees. The Enhanced Service provides support
for maintaining well-organized membership lists. This services helps
facilitate the private interactions between committee members which can be
crucial for consensus building. The option of structuring the list as a
database is available.
Other added-value options may also be included in an Enhanced DeLiberation™
Service package at the request of the client:
Implementing logical hypermedia links, modifying documents/links for text
browsers and integrating email links.
For our government clients, supporting integration of French documents
and satisfying TBS, GTIS, PSC, IC and other government requirements and
regulations in Canada and abroad.
Transferring documents from proprietary/text formats to HTML and
structuring them in a consistent format appropriate for the Consultative
Committee.
HTML training.
Providing links to other relevant Internet sites of your choice.
Maintaining a special mailing list to be used by the Moderator for
direct communications with the ARRAY Development's project team.
This list facilitates project support and quality control.
A site wide text search engine.
Access statistics engine providing up to the hour comprehensive site
reports. These valuable site management reports can be made public or
private, at your discretion.
Special Web utility for administering email list commands.
Special security utilities (e.g., password monitoring).
Special utility for selective server directory access and HTML editing
by the Moderator. This is particularly important in the case of a
Moderator who is a novice in the use of Web/HTML technologies.
A guestbook and interactive feedback forms, questionnaires and surveys.
Restructuring the Organizational Web Site
This executive service is designed for organizations that do not have a
functional Web site or that have sites that do not really contribute to
their survival and evolution. ARRAY Development helps its clients to:
Redefine mission critical functions and applications for operating in
the new paradigm.
Implement a functional and visible Web site that effectively establishes
their organizational identity on the Internet or an intranet.
The restructuring process relies on dynamic Internet tools such as those
listed above as part of the Enhanced DeLiberation™ Service. These tools
are essential for electronic publishing, electronic commerce and online
communications.
The following additional services from ARRAY Development can help to make
your Web site an integral and active contributor to your organization's
goals and objectives:
Homepage and Web pages focused on improving critical corporate functions
and promoting your business.
Graphic images, thumbnail and full size. Images could be submitted as
electronic graphic files, pictures or photos to be scanned.
Databases and directories updated by the users, as well as catalog of
products and services.
Maintenance of promotion pages to ensure they are periodically revised
or replaced.
Automatic emailing of notices, catalog updates, special promotions, and
initiatives to your corporate mailing lists.
Use of multimedia. Navigatable maps, speeches, voice greetings and film
clips of executives and staff help make a Web site more engaging and
personal.
Client feedback log/action utility.
ARRAY Development can arrange to publicize your Web site across the
lnternet on the leading directories and in relevant newsgroups.
Typical Program Costs and Timeframes
Service Development Lead Time
Standard -- 3-5 Weeks
Enhanced -- 5-7 Weeks
Restructuring -- 7-9 Weeks
Initial Cost, thousands
Standard -- $5 - 15
Enhanced -- $10 - 25
Restructuring -- $20 —
Monthly Maintenance
Standard -- $500 - 1000 (depending on the number of participants)
Enhanced -- $500 - 1000 (depending on the number of participants)
Restructuring -- Custom Quote
What Do We Need From You?
The DeLiberation™ consultation framework system has been carefully
designed to minimize resources, training and time required from the
moderator, participants and the Client organization. To use DeLiberation™
you will need only to:
Identify the individual to act as Moderator of the Consultative
Committee. Provide the Moderator with a reasonable amount of time to work
with ARRAY Development to fill in the templates that will define the
service.
Identify all elements of the Enhanced DeLiberation™ Service you
wish to offer.
Supply ARRAY Development with a list of approved Consultative
Committee's participants and guidelines for issuing passwords to potential
participants.
Provide text (with translations as required) and graphics you wish
to make accessible to Consultative Committee's participants. Note that
supplying text in electronic format can reduce both the cost and lead time
required to make the DeLiberation™ consultative framework operational.
Identify appropriate project milestones and time limits. A payment plan based
on project milestones will be established as part of the contractual terms and
conditions. An appropriate first payment will be required with the contract
signing (30 - 50%).
DeLiberation™ Service Agreement Terms
1. The DeLiberation™ Service (the "Service") consists of
computing and information services and software, information and other content
provided to the "Client" by ARRAY Development ("Vendor"), as well as access
to services, software, information and other content provided by third parties
on Internet (collectively, "Third Party Content"). These terms and any Operating
Rules published over the Service constitute the entire and only agreement (collectively,
the "Service Agreement") between Vendor and Client, including Client's designated
users with respect to the Service.
2. Client shall pay on time any agreed set up and monthly fees and applicable
taxes to the Vendor.
3. Client agrees to indemnify DeLiberation™ against liability for any
and all use of Client's account.
4. Client expressly agrees that use of the service is at Client's sole risk.
The reliability, availability and performance of resources accessed through
the Internet are beyond Vendor's control and are not in any way warranted or
supported by Vendor or its third party contractors. Neither Vendor nor any Internet
information or content providers, service providers, licensors, employees, or
agents warrant that the service will be uninterrupted or error free; nor does
Vendor or any of its information or content providers, service providers, licensors,
employees or agents make any warranty as to the results to be obtained from
use of the service. Neither Vendor nor any of its information or content providers,
service providers, licensors, employees or agents shall be liable for any direct,
indirect, incidental, special or consequential damages arising out of use of
the service or inability to use the service or out of any breach of any warranty.
Client expressly acknowledges that the provision of this paragraph shall also
apply to all third party content and any other content available through the
service and the Internet. Client agrees that it will not in any way hold Vendor
responsible for any selection or retention of, or the acts or omissions of,
third parties in connection with the service.
5. Subject to the terms of this Service Agreement, Vendor might provide the
Client with Internet addresses of public domain software used in DeLiberation™
Service. The Client is fully responsible for obtaining the rights to use the
software that is elects to install on its network directly from the corresponding
titleholders, as well as for its installation on the Client's own network and
its subsequent support.
6. Subject to the terms of this Service Agreement, Vendor might also grant to
Client a personal, non-exclusive, nonassignable and nontransferable license
to use and display the DeLiberation™ Service additional software and
utilities ("Software") developed by the Vendor on any machine(s) of which Client
is the primary user. Unauthorized copying of the Software or the written materials
and forms associated with DeLiberation™ is expressly forbidden. Client
may not sublicense, assign or transfer this license or the Software except as
permitted by Vendor. Any attempt to sublicense, assign or transfer any of the
rights, duties or obligations under this license is void.
7. Client agrees not to publish on or over the Service any information, software
or other content which violates or infringes upon the rights of any others or
which would be abusive, profane or offensive to an average person. This paragraph,
however, shall not be interpreted to restrict Client from utilizing DeLiberation™
mail in the conduct of a legitimate business. Client agrees not to use the facilities
and capabilities of the Service to conduct any business or activity or solicit
the performance of any activity which is prohibited by law. Client agrees to
comply with all applicable laws, rules and regulations in connection with the
Service or the Service Agreement.
This Service Agreement is made in Ottawa, Canada and shall be governed by
and construed in accordance with the laws of the Province of Ontario, Canada.
Any cause of action of Client or its designated users with respect to the
Service must be instituted within one year after the claim or cause of action
has arisen or be barred.
For more information, please contact us using email (preferred), fax or phone,
at:
array (at) ARRAYdev.com
Phone: (613)733-0399
Fax: (613)248-4819
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